As our IT Manager, you’ll take full ownership of our internal IT operations, support workflows, and growing automation needs. You’ll lead a small support team, collaborate with leadership, and build the systems that keep our business and partners’ businesses running smoothly. If you’re hands-on, process-minded, and ready to bring structure and clarity to a high-impact environment, this role is for you.
Contract Type: Independent Contractor or Employment Contract
Type of Work: Full time (40 hours per week)
Location: Hybrid
Work Schedule: Mon-Thu: 15:00 – 00:00 EET, Fri: 16:00 – 22:00 EET, including lunch breaks
Salary Range: 11,000 – 13,000 RON gross monthly, based on skills and experience
Reporting to: Chief Technical Officer
Responsibilities
Manage, mentor and grow a small IT support team, a reporting specialist, and an automation/systems specialist
Oversee day-to-day helpdesk operations, ensuring timely resolution and high-quality service for internal staff and partner clinics
Drive automation initiatives to reduce manual work, improve response times, and streamline recurring processes
Maintain and optimize tools including helpdesk platforms, CRMs (HubSpot preferred), and internal business systems
Monitor key performance indicators such as ticket resolution times, CSAT scores, SLA compliance, and team workload
Ensure documentation, SOPs, and internal knowledge bases are accurate and regularly updated
Act as point of contact for IT-related issues with clinic stakeholders and internal business teams
Collaborate with leadership to plan IT capacity and scaling strategy for upcoming clinic launches
Enforce IT security policies and HIPAA-aligned compliance practices where applicable
Take full ownership of IT operations
Key Requirements
3+ years of experience in IT support or systems management, including 1-2 years in a supervisory, lead or management role
Solid understanding of help desk operations and service delivery frameworks (e.g., ITIL)
Comfortable managing small, cross-functional teams and coaching junior staff
Strong working knowledge of business systems (CRMs, productivity tools, ticketing systems)
Proven experience improving IT processes, implementing automation, or driving performance metrics
- Experience implementing or scaling internal ticketing systems
Clear, confident communicator who can translate technical issues to non-technical audiences
Able to work independently, prioritize effectively, and escalate only when necessary
Experience supporting multi-site or distributed operations
- Strong English skills, both written and spoken
Nice to Haves
ITIL, CompTIA, or other service management certifications
Prior experience with HubSpot administration or automation tools (e.g., Zapier, Make, Python scripts)
Track record of building IT documentation or knowledge base resources from scratch
- Familiarity with HIPAA or handling sensitive data is a plus
Personality Traits
Proactive problem solver – seeks improvements, not just fixes
Calm under pressure, especially when supporting time-sensitive healthcare operations
Quality-driven with high standards for consistency and follow-through
Empathetic and service-oriented in handling user needs
Naturally curious – enjoys learning new tools and optimizing workflows
Trustworthy and independent – can own operations without micromanagement
Collaborative team player who leads with humility and clarity
What we offer:
- Competitive salary: 11,000 – 13,000 RON gross monthly, based on skills and experience
- Private medical insurance
- A chance to learn and work with a wide range of technologies, gaining valuable hands-on experience
- Team building events
- A growth-friendly environment with possibilities for career development and expanding your impact
Monefy is the one-stop-shop in business consultancy for those who want to grow their company and scale it to the next level. With offices in Bucharest, Romania addressing mainly the US market, our team brings together seasoned professionals with expertise in sales, marketing, contact center operations, and business strategy. We are an established business with a startup mindset, prioritizing flexibility and creative solutions to adapt and thrive in a dynamic market. We empower our employees with autonomy and creative freedom, allowing them to take ownership of impactful projects and make a meaningful difference within the organization.
