As a Call Center Representative, you will be an integral part of our customer service
team, responsible for promptly addressing customer inquiries across various
communication channels including calls, emails, and SMS. Your primary focus will be
to deliver exceptional support to customers within the mental health medical sector in
the United States, assisting them with their queries, concerns, and requests.

Contract Type: Undetermined period
Type of Work: Full time
Location: Remote work
Work Schedule: Monday to Thursday: 16:00 – 01:00, Friday: 16:00 – 22:00
Salary Range: 3000 – 4000 RON net monthly, based on skills and experience
Reporting to: Call Center Manager
About the job:

Main responsibilities:
● serving as the primary point of contact for customers reaching out via inbound
calls, emails, and SMS
● engaging customers by demonstrating professionalism, empathy, and
persuasive communication to raise interest in our services
● coordinating and scheduling appointments for our medical staff according to
customer preferences and availability
● addressing billing inquiries, including questions about charges, payments, and
statements
● maintaining accurate and detailed records of customer interactions, inquiries,
and resolutions in the company database
● engaging with internal stakeholders such as medical staff, billing department,
and other relevant teams to facilitate the resolution of customer requests
● handling pre-collection calls to recover payments from customers responsible
for out-of-pocket expenses

Key competencies:
● excellent English communication skills, both verbal and written – mandatory
● minimum 1 year of customer service experience in a contact center
● excellent interpersonal and negotiation skills
● data management skills with experience in Excel / Google Sheets
● hands-on experience with CRMs such as HubSpot, Salesforce or similar tools
Nice to have:
● experience working in a global company
● knowledge of the United States mental health field
● knowledge of the United States medical insurance industry
● fluent in Spanish

Personality traits:
● very good attention to detail
● eager for continuous learning, actively seeking out opportunities to acquire
new skills
● demonstrates curiosity and creativity, approaching problem-solving with an
innovative mindset
● logical thinker with strong analytical skills
● positive and proactive attitude
● flexible and adaptable, able to thrive in a fast-paced work environment
● ability to handle difficult customers

What we offer:
● competitive salary
● private medical insurance
● performance bonuses
● professional development opportunities
● employee well-being programs
● team building events
● young and dynamic team – we celebrate diversity and believe in the power of
different voices coming together to drive innovation
● work-life balance – we promote productivity and satisfaction in your personal
and professional life

About us:
Monefy is the one-stop-shop in business consultancy for those who want to grow
their company and scale it to the next level.
With offices in Bucharest, Romania addressing mainly the US market, Monefy
gathers an experienced team of professionals. With extensive knowledge in sales,
finance, contact center and business operations, Monefy carefully navigates the
intricate and complex process of creating inbound or outbound contact centers.
Our business culture and standards of service reflect our focus on results, while our
trustworthiness and efficiency can easily be traced in our long-standing partnerships
with our international clients.

If you are interested in working with us, please send us your CV in English at
cariere@monefy.ro or click the button below.